FAQ - Payment and Pricing

Babbel is professionally produced by foreign language experts. A team of more than 30 people make sure that you have access to the highest quality material and that the system works as easily and smoothly as possible. Babbel is completely ad-free, and your personal data or user habits will never be used for profit.

In order to maintain this high standard of security and quality of the learning experience, Babbel has to charge for use.

You pay a small monthly price and you will get access to all courses of your chosen learning language. The price depends for how many months you join. The longer the period you join for, the cheaper the monthly price will be. You can take a look at the details at any time in the  price overview.

At the beginning, you'll decide the amount of time you'd like to join for, as well as give your payment details. You'll pay at the beginning of the term and will have immediate, unlimited access to all content in your learning language. Your access will renew itself automatically at the end of term, and the same package will be charged again. Of course you can simply email at any time to sales@en.babbel.com to cancel within that term, in which case your access will simply expire at the end of the term. 

You can pay with your credit card (Mastercard, Visa, American Express).
The payment will be transacted by our partner Adyen B.V., offering the highest standard of online payment security.

Payment transactions on Babbel adhere to the highest security standards. The connection to the server and the data processing are protected with up to date encryption methods. Our European partner Ayden BV will perform the transaction. You can find further information on security measures at: http://www.adyen.com/about/adyen-certifications

You can simply cancel your membership by email at any time by writing to sales@en.babbel.com or by sending us a short message using the "Feedback" option on the message page in Babbel itself;

When you subscribe to Babbel, your subscription will be automatically renewed until you choose to cancel. To cancel a paid subscription, you need only send us a short message using the "Feedback" option within Babbel itself, or an email. The important thing to remember is that this should be done before the date when the next payment is due. You will, of course, continue to have access to the learning packages until the period already paid for expires.

The money-back guarantee can be claimed at any time within the first twenty days of a new subscription. If the product isn't what you expected, or if for other reasons you'd rather not take part, you can simply cancel your subscription with an email message to sales@en.babbel.com. We'll send you a confirmation at once and credit the full price back to you.

You will have access until the end of the term that you purchased. Then the access will simply expire. You can continue to use the communication functions and the refresher with your personal vocabulary.

If you currently have a subscription with Babbel and choose to upgrade to Language Flex, the old subscription is automatically cancelled and the time already paid for is added on to the first payment period of Language Flex. What's more, we round up the time added on to complete months and you gain immediate access to all seven languages.

Here's an example:

• You currently have a three-monthly subscription and the next payment is due in five weeks time.
• You choose to upgrade to Language Flex.
• We turn the five weeks already paid for into two months and add these on to the first payment period of Language Flex.
  You now have 14 months of access to all seven languages before the next payment is due.
• You needn't worry about your old three-monthly subscription as this is cancelled automatically.

Please note that upgrades only works for subscriptions, not for vouchers or coupons