In which cases does the money-back guarantee apply?

We offer a twenty-day money-back guarantee on all new subscriptions. If you're not happy with our courses, simply let us know within twenty days of the first payment and the full amount will be refunded. You can contact us by sending a short "Feedback" message, or by email at our sales@en.babbel.com address.

It's important to note that:

* The guarantee does not apply for any payment other than the first payment of a new subscription.

* The guarantee does not apply if you have already claimed it for any previous subscription to the same learning language.