FAQ - Coupons & Vouchers

Many vouchers offer access for a limited period of time and no direct payment is made to Babbel. These vouchers will expire automatically and you do not need to cancel. There are, however, cases when you do need to cancel:

Upgrades to subscriptions

When you redeem most vouchers, you will be offered the chance to upgrade to an all-languages subscription. If you take advantage of this, payment is made directly to Babbel and the subscription WILL automatically renew until you decide to cancel. It's important to be aware of this as you may be offered the upgrade at a cheaper initial price. Full details will be sent to you by email after you have made the payment.

Discount vouchers

Some vouchers offer you a reduced price on standard Babbel subscriptions. With these vouchers, you will make a payment directly to Babbel after the voucher has been redeemed. Again, the subscription WILL automatically renew until you decide to cancel.

For how to cancel a subscription, see: How can I cancel a subscription?

If you have not already registered with Babbel, you first need to do so.

If you are already regsitered with Babbel:

1. Go to the following page http://www.babbel.com/go/coupon-einloesen

2. If you are not already logged in to Babbel, you need to do so. You will then come to the voucher redemption page:

3.  Select the correct learning language, enter your code, then click on 'Redeem Voucher'.

4.  On the next page you may have the option to upgrade to an all-languages subscription:

IMPORTANT. Though you will be offered the first payment at a reduced price, please be aware that the upgrade is a regular Babbel subscription and, after the first payment period has expired, will be automatically renewed at our standard rate until we receive notice of cancellation. Full details will be sent to the email address you used to register with us, but let us know if you don't receive it. For information on how to cancel, see: How can I cancel a subscription?

If you don't want to upgrade, just click on 'Just French' (or whichever language you have chosen). You will then be taken to your Babbel homepage and can start to learn immediately.

Babbel voucher codes are case sensitive: if your code includes capital letters, you need to enter them as such.

If you are copying & pasting the code, make sure that you have not accidentally included a space at the beginning or end – this will mean that the code is not accepted.

If you still have problems, write to our support@en.babbel.com address and forward the voucher you received.