Please note that Business English, Business German, In-depth courses and the Writing exercises are not available on mobile apps, and that we currently don't offer iOS apps for Danish or Norwegian.
Registration with Babbel is completely free of charge and the first lesson in every course, in every language, is free to try.
We only charge if you want full access to the courses in your learning language, but all other parts of Babbel are free to use.
If you have any questions:
1. Send a message via "Contact" from within the Babbel website. "Contact" can be found at top right of any page on the Babbel website.
2. From within a Babbel app, open the app's menu and tap "Support".
3. Send an email to firstname.lastname@example.org. If you already have an account with Babbel, please write from the email address you used to register with us, or tell us which email address you used.
Our Support Team will answer your question as soon as possible and generally within 48 hours.
At www.babbel.com you are offered monthly, three-monthly, six-monthly payment plans or yearly payment plans. The longer the payment plan you choose, the better the value-for-money. Our current subscription fees can be found here:
Payment of the subscription fee gives access to your chosen language on www.babbel.com and via any of our apps. When you start a subscription on www.babbel.com, you will never pay more than the rate you have chosen for as long as that subscription remains active.
With the Babbel Android app, the monthly and yearly payment plans are available via the Google Play Store.
With the Babbel iOS apps in-app purchases are also possible. Different prices and conditions may apply in these cases.
1/ If you subscribe via www.babbel.com, you can pay using credit card (Mastercard, Visa, American Express) or via PayPal. Some debit cards are also accepted.
For users with a German bank account, payment by direct debit is possible and, if you're based in the Netherlands, the option to pay via Ideal is also available.
2/ If you subscribe via one of our apps, in-app purchases are available through the Apple App Store or through the Google Play Store.
If you subscribe, you will be charged, in advance, on a monthly, three-monthly, six-monthly or yearly basis according to the payment plan you
have chosen. The recurring payments will be charged automatically until you decide to cancel. Babbel will never charge you unless you voluntarily enter your payment details on our payment page.
Payments made via the Apple App Store or Google Play Store will be handled directly by Apple or Google play.
If you subscribe via www.babbel.com, you can cancel a subscription by sending us a short message in any of the following ways:
You should receive confirmation of the cancellation within 48 hours, but let us know if you don't.
If you subscribe via the Apple App Store, go to the App Store on your device, tap "Featured" and scroll down to your Apple ID at the bottom of the page. Open your Apple ID, and choose "View Apple ID". You'll find the Babbel payment under "Manage App Subscriptions" and will see the option to turn "Auto-Renewal" off.
Please be aware that all Babbel subscriptions are automatically renewed until we, or Apple, receive notice of cancellation, so it's important to cancel before the date when the next payment is due. You will, of course, continue to have access to your courses until the period already paid for expires.
As Babbel subscriptions are automatically renewed, it's important to cancel BEFORE the date when a payment is due.
You can cancel any time in between the date of the purchase and up until one day before the next renewal.
You will continue to have access to your courses until the period already paid for expires.
If you made the payment via www.babbel.com, the expiry date will be stated in the email you'll receive confirming your cancellation. It will also be found on the "Account information" page of your Babbel profile.
If you made the payment via the Apple App Store, the expiry date can be found by going to the App Store on your device, tap "Featured" and scroll down to your Apple ID at the bottom of the page. Open your Apple ID, and choose "View Account". The Babbel subscriptions" will be shown with any others you might have.
Details can be found on the "Account information" page of your Babbel profile on the website. Select "Profile and settings" then "Account Information".
If you've subscribed via www.babbel.com, invoices can be downloaded from the "Account information" page of your Babbel profile. Note that the name shown on an invoice will correspond with what you entered in the First Name and Last Name fields of your Babbel profile.
If you subscribed via the Apple App Store, invoices will be sent to you by Apple.
Our longer payment plans offer better value-for-money. If you would like to change payment plan and have subscribed via www.babbel.com, log in to Babbel then use the following link to access the "Prices" page. You can then sign up under a new plan: http://www.babbel.com/prices
Your existing subscription will be automatically cancelled and any time remaining on it added on to the first payment period of the new subscription. The new subscription details will be displayed on the "Account information" page of your Babbel profile.
If you subscribed via the Apple App Store, simply cancel your subscription (see "How can I cancel a subscription?") and re-subscribe under the new payment plan when the existing subscription expires.
Occasionally we might have offers for annual subscriptions at an even cheaper rate.
PLEASE NOTE: These can only be bought at www.babbel.com - not via the App Store. If you choose to upgrade to one of these and already have a subscription with us, it will work the same way as changing a payment plan: The original subscription will be automatically cancelled and the time already paid for added on to the first payment period of the new subscription. What's more, the extra time is rounded up to a complete month.
Here's an example:
You currently have a three-monthly subscription and the next payment is due in five weeks time.
You upgrade to an annual subscription.
We will convert the five weeks already paid for into two months and add these on to the first payment period of the new subscription.
If your original subscription was bought via the Apple App Store, it's very important that you cancel this to avoid any further charges. We cannot cancel an Apple subscription for you.
Payment transactions on www.babbel.com adhere to the highest security standards. The server connection and the data-processing are protected with up-to-date encryption methods.
If you have not already registered with Babbel, you first need to do so.
If you are already registered with Babbel:
1. Go to the following page: http://www.babbel.com/coupons/new
2. If you are not already logged in to Babbel, you need to do so. You will then come to the voucher redemption page:
3. Select the correct learning language, enter your code, then click on 'Redeem Voucher'.
4. On the next page you may have the option to upgrade to an all-languages subscription. PLEASE NOTE: Though you will be offered the first payment for this at a reduced price, be aware that the upgrade is a regular Babbel subscription and, after the first payment period has expired, will be automatically renewed at our standard rate until we receive notice of cancellation. Full details will be sent to the email address you used to register with us. If you don't want to upgrade, just click on 'Just French' (or whichever language you have chosen). You will then be taken to your Babbel homepage and can start to learn immediately.
Babbel voucher codes are case sensitive: if your code includes capital letters, you need to enter exactly as displayed.
If you are copying & pasting the code, make sure that you have not accidentally included a space at the beginning or end – this will mean that the code is not accepted.
If you still have problems, write to our email@example.com address and forward the voucher you received.
Many vouchers offer access for a limited period of time and no direct payment is made to Babbel. These vouchers will expire automatically and you do not need to cancel. There are, however, cases when you do need to cancel:
Upgrades to subscriptions
When you redeem most vouchers, you will be offered the chance to upgrade to an all-languages subscription. If you take advantage of this, payment is made directly to Babbel and the subscription WILL automatically renew until you decide to cancel. It's important to be aware of this as you may be offered the upgrade at a cheaper initial price. Full details will be sent to you by email after you have made the payment.
Some vouchers offer you a reduced price on standard Babbel subscriptions. With these vouchers, you will make a payment directly to Babbel after the voucher has been redeemed. Again, the subscription WILL automatically renew until you decide to cancel.
The following links will show you what's available on www.babbel.com: Dutch, English, French, German, Indonesian, Italian, Polish, Portuguese (Brazilian), Spanish, Swedish, Turkish, Danish, Norwegian.
If you're using one of our apps, just log in and tap "Courses" in the app's menu.
Please note that Business English, Business German, In-depth courses and Writing exercises are not available on mobile apps and that we
currently don't offer iOS apps for Danish or Norwegian.
No, If you take out a subscription with us, you gain access to all courses in your chosen language and can change course whenever you like.
At www.babbel.com, the different courses can be accessed via the "Courses" menu at the top of your Babbel homepage.
With an Android or iOS app, you'll find "Courses" in the app's menu.
You are able to repeat any course or lesson as often as you like.
To repeat a lesson, use the progress bar in the active course window on your Babbel homepage: the orange sections indicate lessons already accessed. Click on the relevant section and then click "Start".
To repeat an already completed course, select the course from "Courses" at the top of your Babbel homepage and work through the individual lessons there.
With an Android or iOS app, just select the course you want from "Courses" in the app's menu and select the lessons you want to repeat.
When you first access a lesson that features speech recognition, you will be asked whether you want to use the tool or not. If you choose to do so, you will be guided through the following procedure:
1. You will first see the message "Allow access to your microphone".
2. Beneath you will see a small message asking you to allow www.babbel.com to access your computer. You should select "Allow" and "Remember" then "Close".
3. Click on "Continue" and you will now see a screen asking you to "Choose which microphone to use".
4. Click on "Continue" and you will now be able to "Adjust microphone sensitivity" – simply follow the instructions here.
5. Speech recognition is now ready to use and you need only select "Continue" to start the lesson.
If an appropriate version of Adobe Flash Player is not installed on your computer (version 10.3 or above), you will see a message informing you of this and a link where it can be downloaded free of charge. Please note that after downloading Flash Player, you will need to log out of Babbel and close your browser before the new version is installed.
If speech recognition is featured in a lesson, you'll see the option to switch it on or off at the bottom of the display.
You'll find the option to adjust the microphone sensitivity in the app's menu under "Settings".
The speech recognition measures how well your pronunciation matches that of the audio track you are hearing. If it's a good match, the system will move on to the next vocabulary item. If you find you're not able to make a good match, it may be that the microphone sensitivity needs adjusting. Try speaking either louder or quieter and, if that does the trick, adjust the sensitivity accordingly.
The vocabulary courses can be found in the "Words and Sentences" category.
There are more than 3000 words with example sentences for each of the following learning languages:
English, French, German, Italian, Brazilian Portuguese, Spanish and Swedish.
The following learning languages have more than 2000 words with example sentences:
Danish, Dutch, Indonesian, Norwegian, Polish and Turkish.
Please note that Danish and Norwegian are not yet available as iOS apps.
English is the only language on www.babbel.com that has monolingual courses (note that these are not available in any of our apps). This means that you are able to learn English when English is also set as your interface language. However, you will have access to a far greater range of English courses if you choose one of our other languages as the interface language.
To reset your interface language, go to "Profile" and then to "Settings" where the changes can be made. The "Reference Language" you choose will be the interface language. Don't forget to click on "Save" before exiting the "Settings" page. Having followed this procedure, the complete range of English courses will become available to you.
Even if you don't speak one of our other languages, the benefits of choosing one as the interface language far outweigh the disadvantages simply because of the number of English courses that will then become available to you. You will find that the layout of Babbel remains the same and you shouldn't have any problems navigating within the site. Much of our material is image-based and the meaning will be clear to you despite not understanding the interface language. Though the titles of courses will be in the interface language, you will find that most courses also include a title or description in English.
If ever you have any difficulties, you can always write us a message using the "Contact" option or by email to firstname.lastname@example.org.
You can change your learning language at any time, but standard subscription fees give access to one language only. You can, of course, learn more than one language but this would mean paying an additional subscription fee for each additional language.
If you're interested in two or more languages, write to us via "Contact" or at our email@example.com address to see if we have any offers available.
You can get a certificate for every course you complete but please note that these can only be accessed from www.babbel.com, not from our apps.
In the "Courses" menu on the website you'll see an orange certificate icon next to the title of each course that's been completed. Simply click on the icon to get the certificate. The certificate includes information about the content and the level of the course and proves what you’ve learned with Babbel.
Your stored vocabulary and your Review Manager
Most words and phrases that you’ve learned with Babbel will be stored in your personal Vocabulary list: just log in to www.babbel.com on a computer and click on "Vocabulary" at the top of your Babbel homepage to access the list for your current learning language. This links with your Review Manager which will remind you when words and phrases are due for review. We recommend using the Review manager regularly to consolidate what you are learning within the courses.
Learning that sticks
In order to really commit vocabulary to your long-term memory, you need to practise often and at appropriately spaced intervals. Based on the proven method of "spaced repetition", your Review Manager will remind you when a vocabulary item is due for review. The review intervals are determined individually for each word or phrase based on how often it has been reviewed and how often you get it right.
Every word or phrase in your Vocabulary list is assigned to one of six knowledge levels. Every time one is reviewed correctly, it moves up a level. Likewise, if you get it wrong, it moves down a level.
This means words and phrases that come easily to you will end up at a higher level and, consequently, need to be reviewed less. Those you have more difficulty with, on the other hand, will have to be reviewed more often until they have been truly committed to memory.
Longer intervals after every review
For each level a word or phrase moves up, the longer the interval before it will need to be reviewed again. At the beginning – or when you’ve made a mistake – the interval is one day. On the second level up, it’s four days, then seven, then 14, and then 60 days. Once a word reaches the sixth level, it will be six months before it is due for review again.
But here’s the good news: you don’t need to worry about how it all works! The Review Manager reminds you automatically to review, and knows exactly what vocabulary to present to you for optimal learning.
Access your personal vocabulary list by logging in to www.babbel.com on a computer, then click on the X that appears next to each word or phrase at far right.
In the drop-down menu under "More", you will also see the option to "Delete all". Be aware that if you do this, your stored vocabulary will be permanently lost.
Yes, this is possible if you access www.babbel.com on a computer. The filter option at the top left of your vocabulary list allows you to sort according to theme or knowledge level. You will then have the option to "Review these items" in the drop-down menu under "More".
You are also able to manage the frequency of review by moving words or phrases to different knowledge levels. To do this, simply click on the knowledge level you would like to assign to each vocabulary item.
This is possible if you access www.babbel.com on a computer.
To do it, you first need to create a personalized vocabulary list:
1/ Click on "Create personalized list" on your vocabulary page.
2/ Give your list a title then click on "Create".
After having done this you will see the option to "Add a word" when you access the list. Using this allows you to type in your own words and phrases. Incidentally, if what you type already exists on Babbel, any matches will appear and you need only click on them to add them to your list.
This is the language of your Babbel interface. All menus, instructions, explanations and translations will appear in that language.
Babbel is currently available in English, French, German, Italian, Portuguese, Spanish or Swedish.
On www.babbel.com you can change your reference language at any time on the "Settings" page of your Babbel Profile. Don't forget to click on "Save" after you've made the change.
Within an app, just open the app's menu, select "Settings" then change the "Display language".
www.babbel.com runs on all modern computers with a Flash-enabled browser and an internet connection. Minimum requirements are:
* Computer and Processor: Display: 1024x768 or higher resolution monitor, 1GHz Processor, 1GB RAM
* Operating System: Windows, Mac OS X or Linux
* Internet browser with the current Adobe Flash-Player (If you are using Internet Explorer, note that version 8 is the minimum requirement)
It is not necessary to install any special software to use www.babbel.com: everything runs directly in your internet browser.
Babbel iOS apps
* Minimum requirement: iOS 5.1
Babbel Android app
* Minimum operating system 2.3.3
Windows 8 & Windows Phone 8 apps
* All current versions