Frequently asked questions

FIRST STEPS

Babbel is the most advanced way to learn languages because our courses are created by a dedicated team of professional linguists, educators and authors.
We guarantee that all lessons are tailored specifically to each language. The way an English speaker learns French, for example, is different than the way an Italian speaker learns it. This way our customers benefit from useful content with a maximum learning effect.

Registration with Babbel is completely free of charge and the first lesson in every course, in every language, is free to try.

We only charge if you want full access to the courses in your learning language, but all other parts of Babbel are free to use.

If you have any questions:

1. Send a message via Contact from www.babbel.comContact can be found at the top right of any page within a Babbel lesson or in the drop-down menu under Help at top right of any other page on the site.

2. From within a Babbel app, open the app's menu and tap Support.

3. Send an email to support@en.babbel.com. If you already have an account with Babbel, please write from the email address you used to register with us, or tell us which email address you used.

Our Customer Service Team will answer your question as soon as possible and can generally do so within 48 hours. If we take a little longer, please be patient – we have more than 30 million people worldwide who are learning with Babbel!

SUBSCRIPTIONS & PAYMENT

At www.babbel.com you are offered monthly, three-monthly, six-monthly, or yearly payment plans. The longer the payment plan you choose, the better the value-for-money. Our current subscription fees can be found here:

PRICES PAGE

Payment of the subscription fee gives access to your chosen language on www.babbel.com as well as in our mobile apps for Android or iOS. When you start a subscription on www.babbel.com, you'll never pay more than the rate you have chosen for as long as that subscription remains active.

With the Babbel Android app, the monthly and yearly payment plans are available via the Google Play Store.

The Babbel app for iOS also offers in-app purchases. Different prices and conditions may apply in these cases depending upon the Apple App Store policies in your country.

1. If you subscribe via www.babbel.com, you can pay using a credit card (Mastercard, Visa, American Express) or via PayPal. Some debit cards are also accepted.

For users with a German or Dutch bank account, payment by direct debit is also possible.

Please note that American Express or PayPal options are not available if you are based in Brazil.

2. If you subscribe via one of our apps, in-app purchases are available through the Apple App Store or through the Google Play Store.

If you subscribe, you'll be charged, in advance, on a monthly, three-monthly, six-monthly or yearly basis according to the payment plan you choose. The recurring payments will be charged automatically until you decide to cancel. Babbel will never charge you unless you voluntarily enter your payment details on our payment page.

Payments made via the Apple App Store or Google Play Store will be handled directly by Apple or Google.

1. If you subscribe via www.babbel.com, you can cancel a subscription on the Account Information page in Profile and Settings.

You'll receive confirmation of the cancellation at the email address you used to register with us, but let us know if you don't.

2. If you subscribe via the Apple App Store, go to the App Store on your device, tap Featured and scroll down to your Apple ID at the bottom of the page. Open your Apple ID, and choose View Apple ID. You'll find the Babbel payment under Manage App Subscriptions and will see the option to turn Auto-Renewal off.

3. If you pay via the Google Play Store, open the Google Play Store App, then go to My Apps - Subscriptions then press cancel. You will then be asked to confirm your subscription cancellation. Full details relating to Google Play cancellations can be also found here :

Cancelling a subscription with Google Play

Please be aware that all subscriptions are automatically renewed until we, Apple or Google receive notice of cancellation, so it's important to cancel before the date when the next payment is due. You will, of course, continue to have access to your courses until the period already paid for expires.

As Babbel subscriptions are automatically renewed, it's important to cancel BEFORE the date when a payment is due.

You can cancel any time from the date of the purchase to one day before the next renewal.

You will continue to have access to your courses until the period already paid for expires.

1. If you made the payment via www.babbel.com, the date when your subscription expires will be stated in the email you'll receive confirming the cancellation. It will also be found on the Account information page in Profile and Settings.

2. If you made a payment via the Apple App Store, the date when your subscription expires can be found by going to the App Store on your device, tapping Featured and scrolling down to your Apple ID at the bottom of the page. Open your Apple ID, and choose View Account. A Babbel subscription will be shown with any others you might have. You will continue to have access to your courses until the period already paid for expires.

3. If you made the payment via the Google Play Store, the end date of your subscription will show in My Apps - Subscriptions. It will also be stated in the cancellation confirmation email you'll receive from Google.

Details can be found on the Account information page in Profile and Settings on www.babbel.com. Log in to the site on a computer, click on your user name at top right, select Profile and Settings then Account information.

If you subscribed via www.babbel.com, invoices can be downloaded from the Account information page in Profile and Settings. Note that the name shown on an invoice will be the one you entered in the First Name and Last Name fields in Profile and Settings. This name cannot be changed after a purchase has been made. It's also important to note that your postal address is unknown to us, is not part of the contract, and cannot not be printed on the invoice.

If you subscribed via the Apple App Store, invoices will be sent to the email address connected to the Apple account you used when making the purchase.

If you subscribed via the Google Play Store, a confirmation email will be sent to the Google Account you used when making the purchase. Please see the following link:

Receipts & order numbers

Our longer payment plans offer better value for your money. If you would like to change your payment plan and have subscribed via www.babbel.com, log in to Babbel then use the following link to access our prices page. You can then sign up under a new plan:

PRICES PAGE

Your existing subscription will be automatically cancelled and any time remaining on it added on to the first payment period of the new subscription. The new subscription details will be displayed on the Account information page in Profile and Settings.


If you subscribed via the Apple App Store or the Google Play Store, simply cancel your subscription (see "How can I cancel a subscription?") and re-subscribe under the new payment plan when the existing subscription expires.

Occasionally we might have offers for annual subscriptions at an even cheaper rate.
PLEASE NOTE: These can only be bought directly from www.babbel.com - not via an in-app purchase. If you choose to upgrade to one of these and already have a subscription with us, it will work the same way as changing a payment plan – the original subscription will be automatically cancelled and the time already paid for added on to the first payment period of the new subscription. What's more, the extra time is rounded up to a complete month.
Here's an example:
You currently have a three-monthly subscription and the next payment is due in five weeks time.
You upgrade to an annual subscription.
We will convert the five weeks already paid for into two months and add these on to the first payment period of the new subscription.

PLEASE NOTE:
If your original subscription was bought via the Apple App Store or the Google Play Store, it's very important that you cancel this to avoid any further charges.

Payment transactions on www.babbel.com adhere to the highest security standards. The server connection and the data-processing are protected with up-to-date encryption methods.

COUPONS & VOUCHERS

If you have not already registered with Babbel, you first need to do so.
If you are already registered with Babbel:
1. Go to the following page: http://www.babbel.com/coupons/new
Note that if you are not already logged in to Babbel, you need to do so. You will then come to the voucher redemption page.
2. Select the correct learning language, enter your code, then click on Redeem now.
3. On the next page you may have the option to upgrade to an all-languages subscription. PLEASE NOTE, though you will be offered the first payment for this at a reduced price, be aware that the upgrade is a regular Babbel subscription and, after the first payment period has expired, will be automatically renewed at our standard rate until we receive notice of cancellation. Full details will be sent to the email address you used to register with us. If you don't want to upgrade, just click on No thanks.

Babbel voucher codes are case sensitive – if your code includes capital letters, you need to enter them as such.
If you are copying & pasting the code, make sure that you have not accidentally included a space at the beginning or end – this will mean that the code is not accepted.
It's also important to note that all vouchers have limited validity. If your voucher has expired, you'll see a message telling you this and will no longer be able to use that voucher.
If you still have problems, write to our support@en.babbel.com address and forward us the voucher you received.

Many vouchers offer access for a limited period of time and no direct payment is made to Babbel. These vouchers will expire automatically and you do not need to cancel. There are, however, cases when you do need to cancel:

Upgrades to subscriptions
When you redeem most vouchers, you will be offered the chance to upgrade to an all-languages subscription. If you take advantage of this, payment is made directly to Babbel and the subscription WILL automatically renew until you decide to cancel. It's important to be aware of this as you may be offered the upgrade at a cheaper initial price. Full details will be sent to you by email after you have made the payment.

Discount vouchers
Some vouchers offer you a reduced price on standard Babbel subscriptions. With these vouchers, you will make a payment directly to Babbel after the voucher has been redeemed. Again, the subscription WILL automatically renew until you decide to cancel.

THE COURSES

The following links will show you what's available on www.babbel.com: Danish, Dutch, English, French, German, Indonesian, Italian, Norwegian, Polish, Portuguese (Brazilian), Russian, Spanish, Swedish, Turkish.

f you're using a one-language app just tap the Courses icon to see what's available.

If you're using a multi-language app, select the language you want to learn to access the courses for that language.

Please note that the writing courses are not available in the Babbel apps.

 

 

A Babbel subscription gives you access to all courses in your chosen language. You can change your course whenever you like.
At www.babbel.com, the different courses can be accessed via Courses in the main menu - just choose a new one and click on Set as course. The new course will then be the one that shows on your Babbel homepage.

With an Android or iOS app, you'll find Courses in the app's menu.

You are able to repeat any course or lesson as often as you like.

On www.babbel.com:
To repeat a lesson, use the progress bar in the active course window on your Babbel homepage: the orange sections indicate lessons already accessed. Click on the relevant section and then click Start.
To repeat an already completed course, select the course from Courses at the top of your Babbel homepage and then work through the individual lessons.

With an Android or iOS app, just select the course you want from Courses in the app's menu and select the lessons you want to repeat.

When you first access a lesson that features speech recognition, you will be asked whether you want to use the tool or not. If you choose to do so, you will be guided through the following procedure:
1. You will first see the message Allow access to your microphone.
2. Beneath you will see a small message asking you to allow www.babbel.com to access your computer. You should select Allow and Remember then Close.
3. Click on Continue and you will now see a screen asking you to Choose which microphone to use. Choose from the options that appear for your computer and, when a check mark appears, click Continue.
4. Click on Continue and you will now be able to Adjust microphone sensitivity – simply follow the instructions here.
5. Speech recognition is now ready to use and you need only select Continue to start the lesson.
If an appropriate version of Adobe Flash Player is not installed on your computer (version 10.3 or above), you will see a message informing you of this and a link where it can be downloaded free of charge. Please note that after downloading Flash Player, you will need to log out of Babbel and close your browser before the new version is installed.

When you first log in to a Babbel app, you will see the following message – Babbel would like to Access the Microphone. Choose Allow, follow the instructions given and speech recognition will then be ready to use.
If you choose Don't allow, but later change your mind, this can be easily fixed. Just tap on the microphone icon in any lesson that includes speech recognition and you'll see instructions on how to Allow access.

You'll find the option to adjust the microphone sensitivity in the app's settings.

The speech recognition measures how well your pronunciation matches that of the audio track you are hearing.

On www.babbel.com
If it's a good match, a green check mark will appear in the microphone icon and the system will move on to the next vocab item. If it's not a good match, the microphone icon will shake. You'll have the chance to try five times before the system moves on to the next item.

On an iOS or Android app

Tap the speaker icon to hear the audio track then speak when the microphone icon appears. If your pronunciation is a good match, the vocab item will turn green and the app will move on to the next item. If it's not a good match, the vocab item will shake and turn red. You'll have to try at least one more time before seeing the option to skip to the next item – an arrow at bottom right.

The vocabulary courses can be found in the Words and Sentences category.

There are more than 3000 words for each of the following learning languages:
English, French, German, Italian, Brazilian Portuguese, Spanish and Swedish.

The following learning languages have more than 2000 words:
Danish, Dutch, Indonesian, Norwegian, Polish, Russian and Turkish.

 

You can change your learning language or download a different app at any time, but standard subscription fees give access to one language only. You can, of course, learn more than one language but this would mean paying an additional subscription fee for each additional language.
If you're interested in two or more languages, write to us via Contact, Support, or at our support@en.babbel.com address to see if we have any offers available.

On www.babbel.com
When you've logged in to Babbel, your current learning language is indicated by the flag at top right of your Babbel homepage. Click on that flag and a drop-down menu will appear with the option to either change or add a new learning language.
When a language has already been added, it will also appear in the languages list under You're learning on your Babbel homepage. You'll see the option to Switch there, if ever you want to change to one of those languages.

iOS apps & Android apps
If you want to try a different language, simply download the relevant app. iOS apps & Android apps are completely free to download:
Mobile apps

 

 

CERTIFICATES

You can get a certificate for every course you complete but please note that these can only be accessed from www.babbel.com, not from our apps.

In the Courses menu on the website you'll see the option to download a certificate next to each course that's been completed. Simply click on the icon to get the certificate. You can print it or save it as you would any web page. The certificate includes information about the content and the level of the course and proves what you’ve learned with Babbel.

The name that is shown on a Babbel certificate corresponds with what you have entered in the First Name and Last Name fields of your Babbel profle. To change this, log in to www.babbel.com, click on your screen name at top right then go to Profile and settings. Don't forget to click on Save after making your changes.

YOUR PERSONAL VOCABULARY & THE REVIEW MANAGER

The Review Manager is available to use at www.babbel.com and via all Babbel apps. It automatically reminds you when words and phrases are due for review based on the proven method of spaced repetition. Review intervals are determined individually for each word or phrase based on how often it has been reviewed and how often you get it right.

In order to really commit vocabulary to your long-term memory, you need to practice often and at appropriately spaced intervals. We recommend using the Review Manager regularly to consolidate what you've already learned within the courses.

The good news is – you don’t need to worry about how it all works! The Review Manager reminds you automatically to review, and knows exactly what vocabulary to present to you for optimal learning.

Knowledge levels
Every word or phrase in Your personal vocabulary on www.babbel.com is assigned to one of six knowledge levels. Each time one is reviewed correctly, it moves up a level. It works like this:

  • If no mistake is made, the word or phrase moves up one level and becomes due again in 4 -180 days (depending on the new level).
  • If you make only one mistake, the word or phrase stays at the same level and becomes due again the next day.
  • If you make more than one mistake, the word or phrase moves down a level and becomes due again immediately.

This means words and phrases that come easily to you will end up at a higher level and, consequently, need to be reviewed less. Those you have more difficulty with, on the other hand, will have to be reviewed more often until they've been truly committed to memory.

For each knowledge level a word or phrase moves up, the longer the interval before it will need to be reviewed again. At the beginning – or when you’ve made only one mistake – the interval is only one day. On the second level, it’s four days, then seven, then 14, and then 60 days. Once a word reaches the sixth level, it will be six months before it is due for review again.

The Review Manager will present vocabulary items to you in sets of ten. You're able to choose three methods of review:

  1. Writing – type the word or phrase required.
  2. Flashcards – try to remember the translation, then click on the flashcard to check if you were right.
  3. Speaking – speak the word or phrase rather than typing.

Note that the Speaking option is only available on www.babbel.com, not in the Babbel apps.

Most words and phrases that you’ve learned with Babbel will be stored in Your personal vocabulary on www.babbel.com. Log in to www.babbel.com on a computer and click on Vocabulary in the menu at the top of your Babbel homepage to access the list for your current learning language.

In a Babbel App, your Vocabulary List can be accessed by tapping Review in the app's menu.

 

 

Log in to www.babbel.com on a computer, then click on Vocabulary in the menu at the top to open your vocabulary list. Click on the X that appears next to each word or phrase at far right to delete that word or phrase.

Yes, this is possible on www.babbel.com. Log in on a computer and click on Vocabulary at the top of your Babbel homepage to open your vocabulary list. The Filter option at top left of the list allows you to sort according to Theme or Knowledge Level. You will then have the option to Review these items in the drop-down menu under More.
You are also able to manage the frequency of review by moving words or phrases to different knowledge levels. To do this, simply click on the knowledge level you would like to assign to each vocabulary item.

Yes, this is possible on www.babbel.com. Log in on a computer and click on Vocabulary at the top of your Babbel homepage. In Your personal vocabulary you have the option to Create a personalized list:
1. Click on Create personalized list
2. Give your list a title then click on Create

Please note that it is not possible to delete a personalized list once it has been created.

After having done this you will see the option to Add a word when you access the list. Using this allows you to type in your own words and phrases. Incidentally, if what you type already exists on Babbel, any matches will appear and you need only click on them to add them to your list.

Please note that it is possible to delete individual vocabulary items from a personalized list.

GENERAL QUESTIONS

This is the language of your Babbel interface. All menus, instructions, explanations and translations will appear in that language.
Babbel is currently available in English, French, German, Italian, Portuguese, Spanish or Swedish.

On www.babbel.com you can change your Reference Language at any time on the Settings page under Profile and settings. Don't forget to click on Save after you've made the change.

Within an app, just open the app's menu, select Settings then change the Display language.

www.babbel.com runs on all modern computers with a current internet browser. Minimum requirements are:

  • Computer and Processor: Display: 1024x768 or higher resolution monitor, 1GHz Processor, 1GB RAM
  • Operating System: Windows, Mac OS X or Linux
  • Internet browser with the current Adobe Flash-Player (Chrome, Internet Explorer version 9 or above, Firefox version 20 or above, Safari version 6 or above)
  • Javascript must be enabled

It is not necessary to install any special software to use www.babbel.com – everything runs directly in your internet browser.

Babbel iOS apps

  • Minimum requirement: iOS 6.0

Babbel Android app

  • Minimum operating system 2.3.3